Document guest, staff, safety, and property incidents.
Open incidents
2
Awaiting resolution
Critical
1
Highest severity
Under review
2
Manager follow-up
Resolved this month
2
Closed out records
Guest reported smoke odor and loud voices near room 612. Security completed a hallway check and front desk offered a room move.
Photo/evidence
Witness/notes
Wet tile area near pool entry required temporary caution signage. Maintenance is reviewing mats and drainage.
Photo/evidence
Witness/notes
Desk chair arm detached after guest checkout. Photos should be attached when uploads are available.
Photo/evidence
Witness/notes
Cardholder dispute opened for incidental charge. Accounting needs registration card and folio notes.
Photo/evidence
Witness/notes
Guest waited for towels longer than expected. Manager apologized and housekeeping adjusted runner coverage.
Photo/evidence
Witness/notes
Local police assisted with a parking lot disturbance. No guest injuries reported and report number is on file.
Photo/evidence
Witness/notes