Open complaints
3
Need active follow-up
Escalated
1
Manager attention required
Resolved today
2
Closed with notes
Compensation total
$285
Mock guest recovery cost
Owner-level view of recurring issue types
Complaint trend analysis
Average hours to resolve by week
Resolution time
Repeat complaints
Recurring issue watchlist
Noise
5 repeatsMaintenance
4 repeatsCleanliness
3 repeatsBilling
2 repeatsComplaint list
Guest recovery tracker
| Guest | Room | Complaint | Category | Resolution time | Repeat count | Trend | Severity | Assigned | Resolution notes | Compensation | Status | Badges |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Guest placeholder: R. Thompson | 418 | Guest reports AC is not cooling and room feels humid. | Maintenance | Open | 4 | Repeat | High | Marcus Lee | Engineering inspected unit. Waiting on replacement capacitor. | $75 folio credit placeholder | In Progress | Over 24h |
| VIP guest placeholder: A. Rivera | 702 | Noise from adjacent room after quiet hours. | Noise | Open | 5 | Worsening | Medium | Jordan Smith | Room move offered and security completed hallway check. | 10,000 points placeholder | Escalated | EscalatedVIP guest |
| Guest placeholder: M. Chen | 215 | Bathroom was not cleaned to expected standard before arrival. | Cleanliness | 6h | 3 | Improving | High | Nina Patel | Room re-cleaned and housekeeping manager inspected. | $50 folio credit placeholder | Resolved | |
| Guest placeholder: S. Patel | Front Desk | Guest disputes parking charge on folio. | Billing | Open | 2 | New | Medium | Avery Kim | Reviewing parking logs and authorization notes. | Pending placeholder | Open | |
| VIP guest placeholder: L. Brooks | 809 | Requested amenities were missing before arrival. | Room Issue | 2h | 1 | New | Low | Avery Kim | Amenities delivered and manager apology completed. | Welcome amenity upgrade placeholder | Resolved | VIP guest |
| Guest placeholder: K. Morgan | 330 | Guest felt staff response at breakfast was dismissive. | Staff | Open | 2 | Repeat | Medium | Drew Walker | Manager follow-up scheduled with breakfast team. | Breakfast voucher placeholder | Open | Over 24h |
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