Owner-level guest complaint trends, compensation, and resolution tracking.
Guest recovery operations
Resolve guest complaints, track compensation, identify repeat issues, and monitor owner-level service recovery trends.
Open complaints
3
Open, in progress, or follow-up needed
Escalated
1
Needs senior manager attention
Resolved today
2
Closed with recovery notes
Compensation total
$295
Mock service recovery value
Trend analysis mockup
Repeat complaint warning
Noise
Days Inn Seneca
Maintenance
Harbor Grand Hotel
WiFi
Days Inn Seneca
Resolution time tracker
Target
4 hours
Over 24h
1 complaint
Needs follow-up
1 open item
Guest complaint list
Assigned person
Jordan Smith
Created date
Jun 2, 2026 12:40 AM
Compensation
$75
Resolution time
Pending
Resolution notes
Security walk completed. Follow-up call pending with guest.
Assigned person
Marcus Lee
Created date
Jun 2, 2026 8:15 AM
Compensation
$120
Resolution time
Pending
Resolution notes
Moved guest to upgraded room. Work order reopened.
Assigned person
Nina Patel
Created date
Jun 2, 2026 10:10 AM
Compensation
$45
Resolution time
2.5 hrs
Resolution notes
Room refreshed and points offered as service recovery.
Assigned person
Avery Kim
Created date
Jun 1, 2026 4:30 PM
Compensation
$0
Resolution time
Pending
Resolution notes
Explained incidental hold. Manager callback scheduled.
Assigned person
Sam Carter
Created date
Jun 2, 2026 7:05 AM
Compensation
$25
Resolution time
1.25 hrs
Resolution notes
Router reset completed. Guest confirmed service restored.
Assigned person
Priya Shah
Created date
Jun 2, 2026 9:20 AM
Compensation
$30
Resolution time
Pending
Resolution notes
Breakfast lead reviewing par levels for weekend occupancy.